IT Service Management

BEAT’s IT Service Management (ITSM) leaders have successfully transformed enterprise IT engineering and operations capabilities for our customers across the Federal Government. Our technical personnel are active partners with our customers in transforming system management across the enterprise, from automating a labor-heavy service desk for the Defense Health Agency to providing rapid application hosting for DHA J-6 Divisions.
Our IT Value Maturity Framework focuses on the three outcomes that users desire most from their IT organizations: reliable applications, responsive support, and effective technologies. Our approach continually improves these outcomes by focusing on short-term increments that are all metric-based, showing continual and tangible progress. Our framework addresses the processes, tooling, measures, and organizational readiness that must be in place to improve customer services.
Transforming operational capabilities to higher efficiency and productivity requires more than just technical prowess or process understanding. BEAT understands the organizational dynamics that enable or inhibit superior performance. We work with our customers to bring the process, tooling, technology, measurement, and organizational improvements necessary to improve service provisions.